Information we collect
When you request a quotation or contact us, we may collect your name, email address, telephone number, project details and any photographs or artwork you attach.
How we use it
Your information is used to assess your enquiry, provide a quotation, communicate about the requested work and maintain appropriate business records. We do not sell your personal information.
Lawful basis
We process enquiry information because it is necessary to respond to your request and, where work proceeds, to take steps connected with a contract. Essential records may also be retained to meet legal obligations and legitimate business requirements.
Storage and access
Enquiry details are transmitted through secured email services. Uploaded files are stored outside the public website and made available through secure, unguessable download links. Uploaded files are retained for up to 30 days; essential enquiry and business records may be retained longer where reasonably required.
Files and artwork
Photographs and artwork should contain only information needed for the engraving request. Do not upload confidential or sensitive material unless it is necessary and has been agreed in advance.
Your rights
Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction or an objection to certain processing. Contact us using the details on this website.
Contact
Questions about privacy can be sent to info@glassengravinglondon.co.uk or discussed by calling 07473 180 427.